Refund and Returns Policy

Thank you for shopping at Nemsi Holdings!

We aim to supply quality products to ensure your peace of mind.

If, for any reason, you are not completely satisfied with a purchase or change your mind, or have bought too much we will gladly exchange or refund products on condition that:

  1. The return date is within 30 days of purchase.
  2. You have valid proof of purchase (invoice) from Nemsi Holdings Limited.
  3. Goods must be in their original sellable condition and packaging.
  4. Goods must be returned to our store in Nairobi.
  5. No refund will be given on any Taps, Kitchen and Bathroom Accessories that have been damaged or tampered with during installation.

Before installation, please ensure that you are satisfied with the product of purchase as no goods will be accepted after installation.

        If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website:
  • By sending us an email:
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